Shipping Policy

Refused Packages

A $15 Non-Delivery Fee will be charged for refused shipments. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund or store credit.

Processing Time

All orders are processed within 24-48 hours of being placed. Orders received on Saturday and Sunday will be processed by close of business Monday. Orders placed after 5:00pm EST will be processed on the next business day.

Domestic Delivery Time - Standard Shipping

Orders shipped to the western U.S. can be expected within 5-8 business days. Orders shipped to the eastern U.S. generally take 3-5 business days. Please note free shipping does not include weekends and holidays. For quicker delivery, guaranteed overnight and 2-day shipping services are available. All delivery times are estimates. The total time needed to deliver your package may be longer. StreamSmart is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.

International Orders - Standard Shipping

We gladly accept and ship orders worldwide. Delivery times will vary depending on your location, and carrier chosen. Details of international shipping will be sent to you via e-mail. In certain cases expedited shipping may be available for your location. Please contact us at for more info. 

Overnight and 2-day Shipping

For quicker delivery, guaranteed Next Day and 2nd Day shipping services are available.

United States Postal Service (USPS)

USPS is required for all deliveries to PO Boxes and military addresses. We cannot guarantee replacement of lost packages shipped via USPS. Be advised that the USPS confirmation number you receive from StreamSmart is only used to verify when a parcel has been delivered, and is not used to track packages en route.

DOT restricted

DOT restricted including items that are pressurized or flammable, must be shipped via Standard Ground in accordance with the Department of Transportation. DOT restricted items cannot be shipped to Alaska, Hawaii, U.S. territories, military addresses, PO Box addresses or international customers.

Freight Forwarders

StreamSmart doesn't ship to freight forwarders or addresses outside the United States. We reserve the right to cancel all orders shipping to a freight forwarder.

Out of Stock

If an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you may receive a confirmation email.

Holiday Shipping

In accordance with U.S. federal holidays, our warehouse will be closed on the following days of the 2016 calendar:
Friday, January 1st — New Years Day
Monday, May 30th — Memorial Day
Monday, July 4th — Independence Day
Monday, September 5th — Labor Day
Thursday, November 24th — Thanksgiving Day
Friday, November 25th — The Day After Thanksgiving Day
Saturday, December 24th — Christmas Eve Day
Sunday, December 25th — Christmas Day
Sunday, January 1st 2017 — New Years Day